Use Cases

Transactional notification scenarios for operational teams.

E-commerce

Order confirmations — instant confirmation when a purchase is completed, with order ID and items
Shipping notifications — tracking updates as package status changes
Delivery confirmations — delivery completion with feedback request
Payment failure alerts — notification when recurring payment fails, with retry instructions
Refund confirmations — confirmation when refund is processed

Healthcare & Wellness

Appointment reminders — 24h and 1h before appointment
Rescheduling notifications — when appointment is moved by the practice
Test result availability — notification when results are ready (without revealing content)
Prescription reminders — medication renewal reminders
Post-visit follow-ups — recovery check-ins or instructions

Hospitality & Restaurants

Reservation confirmations — table or room booking confirmation
Reservation reminders — day-before reminder with cancellation option
Check-in instructions — keyless entry codes, WiFi credentials, parking info
Order status updates — for delivery or pickup orders
Service issue alerts — maintenance notifications, service interruptions

Financial Services & SaaS

OTP delivery — one-time codes for authentication
Account security alerts — suspicious activity, password changes, new device login
Invoice notifications — new invoice issued, payment due reminder
Subscription events — renewal confirmations, plan changes, trial ending
Service status — outage notifications, maintenance windows

Logistics & Field Services

Driver/technician arrival ETAs — real-time arrival windows
Service completion confirmations — with feedback request
Schedule changes — when service window changes
Job status updates — milestone notifications for ongoing services

What Soqqet is NOT for

To maintain compliance and protect deliverability, Soqqet does not support:

Marketing campaigns and promotional offers
Newsletters and content marketing
Cold outreach and lead generation
Re-engagement campaigns ("we miss you")
Bulk promotional broadcasts
Survey requests not tied to a specific transaction

For marketing use cases, please use a marketing-focused platform like Mailchimp, Brevo, or Klaviyo.

Ready to set up transactional notifications?