Acceptable Use Policy

1. Purpose

This Acceptable Use Policy (AUP) defines what is and is not permitted on the Soqqet platform. It is part of our Terms of Service and applies to all customers and their authorized users.

2. Permitted Use

Soqqet is designed for transactional notifications. Permitted use cases include:

• Order confirmations and shipping notifications
• Appointment reminders and rescheduling
• Payment receipts and payment failure alerts
• OTP and authentication codes
• Account notifications (password reset, security alerts)
• Service updates (delivery delays, maintenance)
• Customer support responses
• Booking confirmations and reminders

3. Prohibited Content

You may not use Soqqet to send:

3.1 Marketing and Promotional Content

• Sales offers, discounts, promotions, or coupons
• New product announcements or feature launches
• Newsletters or content marketing
• Re-engagement campaigns or "we miss you" messages
• Survey requests not directly tied to a transaction
• Loyalty program promotions

3.2 Unsolicited Communications

• Cold outreach or lead generation
• Messages to recipients without documented opt-in consent
• Re-engagement of contacts who previously opted out
• Purchased or scraped contact lists

3.3 Restricted Industries (without explicit Soqqet authorization)

• Gambling, betting, or lottery services
• Adult content or services
• Cryptocurrency trading or investment advice
• Multi-level marketing (MLM)
• Debt collection
• Pharmaceutical sales (especially prescription)
• Firearms and weapons
• Cannabis products (where regulated)

3.4 Illegal or Harmful Content

• Phishing, malware, or fraudulent communications
• Hate speech or discriminatory content
• Threats, harassment, or abuse
• Content that incites violence or terrorism
• Child exploitation material
• Content that violates intellectual property rights
• Content related to illegal goods or services

4. Technical Restrictions

• No reverse engineering, decompilation, or source code extraction
• No automated scanning, probing, or penetration testing without authorization
• No circumvention of rate limits, content filters, or compliance controls
• No reselling of API access or platform capabilities without authorization

5. Channel-Specific Policies

5.1 WhatsApp Business API

You must comply with WhatsApp Business Solution Terms and the WhatsApp Business Messaging Policy. This includes using only Meta-approved templates for outbound messages, respecting the 24-hour customer service window, and obtaining valid opt-in for marketing messages (which are not permitted on Soqqet anyway).

5.2 SMS

SMS is subject to country-specific regulations including the US TCPA, EU ePrivacy Directive, and similar laws. You must:

• Identify yourself in the message body
• Include opt-out instructions where required by law
• Honor opt-out requests immediately
• Not send to recipients on national do-not-call lists

5.3 Telegram

You must comply with Telegram's Terms of Service and Bot API rules. Cross-promotional content between unrelated bots is prohibited.

6. Consent and Opt-out Requirements

You must:

• Obtain valid, documented opt-in consent before messaging any recipient
• Maintain records of consent (timestamp, source, and IP if applicable)
• Provide an opt-out mechanism in every message where required
• Honor opt-out requests immediately and permanently
• Not contact opted-out recipients through any other Soqqet workflow

Soqqet provides automated tools to support these obligations, but ultimate responsibility for consent and opt-out lies with the Customer as Data Controller.

Opt-out behavior by channel

Channel	Active opt-out detection	Planned
SMS (Twilio)	Reply with: STOP, UNSUBSCRIBE, CANCEL, END, QUIT	Localized keywords (DE/FR/ES/IT) auto-selected by recipient country code
WhatsApp Business API	Reply with same keywords above	Native parsing of WhatsApp "Stop promotions" button event
Telegram (Bot API)	Send message with same keywords above	Native parsing of /stop command and inline "Unsubscribe" button callbacks
Email (Brevo)	Reply with same keywords; List-Unsubscribe header in outbound transactional emails	One-click List-Unsubscribe RFC 8058 (POST endpoint)

7. Reporting and Enforcement

7.1 How to Report Abuse

End recipients and third parties can report violations to [email protected]. We investigate all reports within 5 business days.

7.2 Soqqet's Response

Confirmed violations may result in:

• Warning to the customer with required remediation
• Suspension of affected workflows or templates
• Temporary account suspension pending review
• Permanent account termination without refund
• Reporting to law enforcement when required by law

8. Modifications

This AUP may be updated to reflect new threats, regulations, or industry practices. We will notify customers of material changes via email and in-platform notice. Continued use after changes constitutes acceptance.

9. Contact

Questions about this AUP: [email protected]
Report abuse: [email protected]