Last updated: 2026-05-01
By accessing or using Soqqet's website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use our Services.
Soqqet is a Software-as-a-Service (SaaS) platform for transactional notifications. The Services enable Customers to:
The Services are designed for transactional and operational use cases. Marketing campaigns, bulk promotional outreach, and unsolicited messaging are explicitly prohibited (see Section 4).
Use of the Services is governed by this section and the separate Acceptable Use Policy (AUP), which is incorporated into these Terms by reference.
You agree not to use Soqqet to:
Violation may result in immediate suspension of affected workflows, temporary or permanent account suspension, termination of the Agreement without refund, or reporting to law enforcement when required by law.
You are the Data Controller for personal data processed through Soqqet. You are responsible for:
You are responsible for the legality, accuracy, and appropriateness of all content sent through Soqqet. We may, but are not obligated to, review templates and content for compliance with our AUP.
You acknowledge that:
Soqqet's WAHA integration is provided as a self-hosted option for advanced users. By enabling the WAHA connector, you acknowledge:
Soqqet offers fixed-price subscription plans based on monthly workflow run volume. Current plans:
A workflow run is a single execution of a notification flow, from trigger to final delivery state. The same workflow attempting multiple channels (cascade routing) counts as one run regardless of channel attempts.
Some channels incur direct costs from upstream providers:
Pass-through charges appear as separate line items on monthly invoices.
If you exceed your plan's workflow run limit, workflows continue to execute uninterrupted. Overage is billed at the per-run rate of your current plan. We notify you when you reach 80% and 100% of your plan limit.
Payments are processed by our authorized Merchant of Record (MoR) partner. Soqqet does not directly handle credit card information. See Section 14 for details.
Subscriptions are non-refundable except where required by law. Pro-rated refunds may be issued for unused portions of annual plans upon early cancellation, at our discretion.
We may change pricing with 30 days' written notice. Existing customers on annual plans retain their pricing until renewal.
Either party may terminate the agreement at any time. You may cancel your account from the dashboard or by contacting support. We may suspend or terminate accounts that violate these Terms. Upon termination, your data will be deleted within 90 days.
We strive to maintain high uptime but do not guarantee uninterrupted service. Messaging delivery depends on third-party channels (WhatsApp, Telegram, SMS carriers) which are outside our control. We are not liable for delivery failures caused by third-party services.
To the maximum extent permitted by law, Soqqet shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services, including lost profits, data loss, or business interruption.
Soqqet and its logo, design, and content are protected by intellectual property laws. You may not copy, modify, or distribute our platform or branding without written permission. Content you create and send through our platform remains yours.
We may update these Terms from time to time. Continued use of our Services after changes constitutes acceptance of the revised Terms. We will notify users of material changes via email or platform notice.
Questions about these Terms? Contact us at [email protected].
These Terms shall be governed by the laws applicable to the Operator's place of residence at the time of dispute. Customers may also rely on mandatory consumer protection laws of their own jurisdiction where applicable.
Payments for Soqqet subscriptions are processed by our authorized Merchant of Record (MoR) partner. The MoR is the seller of record on your invoice, handles VAT/sales tax remittance globally, and manages payment disputes. Your invoice will show the MoR as the merchant. This does not affect your service relationship with Soqqet, governed by these Terms. The current MoR partner is disclosed at checkout and on invoices once onboarding is complete.