1. Introduction
Soqqet ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our website (soqqet.com) and messaging platform services.
2. Data We Collect
2.1 Information You Provide
- Account information: name, email address, phone number, company name when you sign up or contact us
- Payment information: processed securely by our payment provider; we do not store credit card details
- Contact form submissions: name, email, phone, and message content when you reach out via our contact form
2.2 Information Collected Automatically
- Usage data: pages visited, features used, session duration
- Device data: browser type, operating system, screen resolution
- Log data: IP address, access times, referring URLs
2.3 Messaging Data
As a messaging platform, we process messages on behalf of our customers (data controllers). We act as a data processor under GDPR. Message content is processed for delivery purposes only and is not used for advertising, profiling, or any purpose other than delivering the service.
3. How We Use Your Data
- To provide and maintain our messaging platform services
- To process your transactions and send related information
- To respond to your inquiries and support requests
- To send service-related notices and updates
- To monitor and analyze usage patterns to improve our services
- To detect, prevent, and address technical issues and abuse
4. Legal Basis for Processing (GDPR)
| Purpose | Legal Basis |
|---|---|
| Providing our services | Performance of contract (Art. 6(1)(b)) |
| Processing messages on behalf of clients | Legitimate interest / Data Processing Agreement (Art. 6(1)(f) / Art. 28) |
| Marketing communications | Consent (Art. 6(1)(a)) |
| Legal compliance | Legal obligation (Art. 6(1)(c)) |
5. Data Sharing
We do not sell your personal data. We may share data with:
- Service providers: hosting (Cloudflare), payment processing, and analytics providers that help us operate our platform
- Messaging channels: WhatsApp (Meta), Telegram, and SMS providers as necessary to deliver messages
- Legal requirements: when required by law, court order, or governmental authority
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy. Account data is retained while your account is active. After account closure, data is deleted within 90 days, except where retention is required by law.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@soqqet.com.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS), access controls, and regular security reviews. Our infrastructure is hosted on European servers.
9. Cookies
Our website uses only essential cookies necessary for the site to function. We do not use tracking cookies, advertising cookies, or third-party analytics that track individual users.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by posting a notice on our website. The "last updated" date at the top reflects the most recent revision.
11. Contact
For any questions about this privacy policy or our data practices, contact us at privacy@soqqet.com.