Getting Started
Set up your account, connect your first channel, and send your first message.
Channels
Connect WhatsApp, Telegram, and SMS. Manage sessions and troubleshoot connections.
Scheduled Messages & Workflows
Create scheduled messages, manage messaging workflows, and track delivery analytics.
Flows & Automation
Build automated message sequences with the visual flow builder.
Contacts & Segments
Import contacts, manage tags, create segments, and handle opt-outs.
Billing & Plans
Manage your subscription, understand pricing, and download invoices.
🚀 Getting Started
How do I create a Soqqet account?
Click "Start for free" on our homepage and fill in your business details. You'll receive a confirmation email within minutes. No credit card is required to start.
How do I connect my WhatsApp number?
Go to Settings → Channels → WhatsApp and click "Connect". Soqqet will guide you through the channel setup flow step by step and confirm once the connection is active for your workspace.
How do I send my first message?
Once your channel is connected, go to Contacts, add a test contact (you can use your own number), then click Send Message. Choose the channel, type your message, and hit send. You'll see real-time delivery status.
What's included in the free trial?
The free trial gives you full access to all features for 14 days, including flat-rate messaging, all channels, flow builder, and analytics. No feature restrictions.
💬 Channels
Which messaging channels does Soqqet support?
Soqqet currently supports WhatsApp, Telegram, and SMS. You can use all three from a single dashboard and even combine them in automated flows.
My WhatsApp disconnected. What do I do?
Go to Settings → Channels and check the connection status. If it shows "Disconnected", click "Reconnect" and follow the guided reconnection flow. Soqqet includes automatic reconnection, but network issues or channel-side changes can sometimes require a manual re-link.
How do I set up a Telegram bot?
Create a bot via @BotFather on Telegram, copy the bot token, and paste it in Settings → Channels → Telegram. Soqqet will automatically configure webhooks and start receiving messages.
📢 Scheduled Messages & Workflows
How do scheduled messages work?
Create a one-time or recurring send, choose the contact filters, add your content, and set the delivery window. Soqqet queues the send automatically and tracks delivery status in real time.
Can I schedule messages for later?
Yes. When creating a scheduled message, click the clock icon to choose a date, time, and timezone. The message will be queued automatically at the selected time.
Can I send images, videos, and documents?
Absolutely. Soqqet supports rich media including images (JPG, PNG), videos (MP4), documents (PDF), and location pins. Attach media when composing your scheduled message or workflow step.
⚡ Flows & Automation
What is the flow builder?
The flow builder is a visual drag-and-drop tool for creating automated message sequences. You can build welcome confirmations, appointment reminders, support follow-ups, order-status flows, and more — no coding required.
Can I use conditional logic in flows?
Yes. Flows support conditional branching based on user replies, contact tags, time of day, and custom variables. For example, route customers who reply "yes" to one path and "no" to another.
Are there pre-built flow templates?
We offer templates for common use cases: welcome confirmations, appointment reminders, order updates, support triage, and feedback collection. Start from a template and customize it to your needs.
👥 Contacts & Segments
How do I import contacts?
Go to Contacts → Import and upload a CSV file. Map columns to fields (name, phone, email, tags), preview the import, and confirm. We support files up to 50,000 rows.
What are tags and how do I use them?
Tags are labels you attach to contacts for segmentation. Create tags like "VIP", "New Customer", or "Appointment Booked", then filter your scheduled messages and workflows to target specific groups.
How do opt-outs work?
When a contact opts out, they're added to the global blocklist automatically. They won't receive any future messages from any workflow or scheduled send. You can also manually add or remove contacts from the blocklist in Settings → Blocklist.
💳 Billing & Plans
What plans do you offer?
We offer three plans: Starter (€39/mo), Professional (€99/mo), and Enterprise (from €199/mo). Enterprise is configurable directly on the pricing page, where you can choose your monthly message volume and optional add-ons like routing, support, white-label, and SLA coverage.
Can I change my plan?
Yes, upgrade or downgrade at any time from Settings → Billing. Changes take effect immediately. When upgrading, you'll be charged the prorated difference. When downgrading, the credit is applied to your next billing cycle.
How do I cancel my subscription?
Go to Settings → Billing → Cancel subscription. Your account remains active until the end of the current billing period. Data is retained for 90 days after cancellation.
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