Guides — Soqqet

Beginner 5 min read

Quick Start: Set Up Your First WhatsApp Workflow

Go from zero to your first opt-in WhatsApp workflow in under 5 minutes. Connect your workspace, configure a reminder or service update, test delivery, and review status.

What you'll learn: Completing guided channel setup, assigning opted-in contacts, composing a reminder with media, scheduling delivery, and reading delivery reports.

Beginner 8 min read

Setting Up Your Telegram Bot for Business

Create a Telegram bot, connect it to Soqqet, and use it for support and service updates. A practical setup for teams expanding beyond WhatsApp.

What you'll learn: Creating a bot with @BotFather, connecting it to Soqqet, setting up help and welcome messages, organizing opted-in contacts, and handling Telegram communication flows.

Intermediate 12 min read

Building Your First Automated Flow

Use the visual flow builder to create an automated reminder, service follow-up, or support workflow with clear timing and reply handling.

What you'll learn: Flow builder basics, adding message nodes, setting time delays, conditional branching based on replies, testing your flow, monitoring performance.

Intermediate 10 min read

Contact Segmentation: Tags, Filters & Smart Lists

Organize opted-in contacts into operational segments. Keep reminders, support follow-ups, and service updates relevant to the people who should receive them.

What you'll learn: Creating and applying tags, filtering contacts by tags/activity/channel, building dynamic smart lists, and using segments in reminders and service workflows.

Advanced 15 min read

Multichannel Communication Flows: WhatsApp + Telegram + SMS

Combine all three channels into a single communication flow. Reach customers on their preferred platform with automatic fallback logic.

What you'll learn: Multichannel flow design, channel preference detection, fallback chains (WhatsApp → Telegram → SMS), unified analytics across channels.

Advanced 10 min read

GDPR-Compliant Messaging: Consent, Opt-outs & Data Requests

Set up your Soqqet account for full GDPR compliance. Double opt-in flows, automated blocklists, and handling data subject requests.

What you'll learn: Configuring double opt-in, global blocklist management, consent audit trail, exporting data for DSAR, best practices for EU businesses.